Frequently Asked Questions (FAQ)
Operos | Hosting, websites and digital services
1. General Questions
What is Operos?
Operos offers digital services for businesses, self-employed professionals and traders. These include, among others, web hosting, domains, business email addresses, cloud services, websites and web-based applications for appointment booking, time tracking and business administration.
Our goal is to offer you reliable and easy-to-use digital solutions from a single provider.
Who are Operos’ services suitable for?
Our services are aimed in particular at small businesses, self-employed professionals, local shops and service providers who want to simplify their digital processes and appear professionally online.
Whether a hair salon, a trades business, a sole proprietorship or a small team: we help you set up the right digital solutions for your business.
How can I book a service with Operos?
You can contact us via our website or by email. Let us know which service you need and what requirements you have.
We will discuss the right solution with you and send you an offer. The contract is concluded according to the agreed conditions.
Can I combine several services?
Yes. You can combine different services, for example a website with your own domain, business email addresses, appointment booking and time tracking.
Which combinations are available and what costs arise depends on the desired services.
2. Contract Term and Termination
How long is the contract term?
Our ongoing services can generally be cancelled monthly, unless otherwise agreed in the respective offer.
This keeps you flexible and avoids long-term commitments.
How can I cancel my contract?
You can declare your cancellation in text form, for example by email to our support.
Please state which service you wish to cancel. The cancellation takes effect in accordance with the agreed notice period.
Can I cancel individual services without ending all others?
In principle, individual services can be cancelled separately provided they were booked independently and no deviating agreement exists.
If, for example, your website, your email address and your appointment booking software are separate services, different contract conditions may apply.
Can I expand or reduce my services later?
Yes. You can request additional services and, where available, add them to your existing contract.
Reducing or cancelling individual services is also generally possible. Changes may affect the total monthly price.
3. Hosting and Servers
Where is my data stored?
The storage location depends on the respective service and the infrastructure used for it.
Where a service is operated on our servers in Mannheim, the data is stored there. For external services or third-party providers, other storage locations may apply.
You can find information about the systems actually used and possible data transfers in our privacy policy or receive it on request.
Is the hosting GDPR-compliant?
We align our services with applicable data protection rules and take appropriate technical and organizational safeguards.
Whether a specific processing operation fulfills all legal requirements also depends on which data you process, how you use the service and which agreements are required.
For the processing of personal data on behalf of a customer, we conclude a data processing agreement (DPA) where required.
Is my website available around the clock?
We strive for reliable operation of our services. However, we cannot generally guarantee interruption-free availability at all times.
Occasional interruptions may arise, for example, from maintenance, security updates, technical faults or problems with external service providers.
Can I migrate my existing website to Operos?
In many cases a migration is possible. For this we review your existing website, the software used, the domain and the technical requirements.
Depending on the scope, additional costs for migration, configuration or troubleshooting may arise. We will discuss these with you before starting work.
Is my data backed up regularly?
Backups depend on the respective service and the agreed scope of services.
Please check your package description to see which backups are included, how long they are retained and whether a restoration causes additional costs.
For particularly important data we generally recommend an additional, independent backup.
4. Domains and Business Email
Can I use my own domain?
Yes. You can use an existing domain or request the registration of a new domain.
The availability of a new domain must be checked before registration. Additional costs may apply for registration, renewal and administration.
Do I get my own email address with my domain?
Yes. With a suitable email package you can use business email addresses with your own domain, for example:
info@yourcompany.com
The number of available mailboxes, the storage space and further functions depend on the package booked.
Can I migrate my existing email address to Operos?
A migration is often possible. Whether messages, contacts, calendars and other data can be transferred completely depends on your previous email provider and the technology used.
We clarify in advance which data can be transferred and whether additional work is required for the migration.
Can I use my emails on my iPhone?
Yes. Provided your email service supports the relevant protocols, you can set up your business emails on an iPhone, iPad, Android device or computer.
The setup depends on the respective email package and the mail app used.
Can I set up several email addresses for my business?
Yes, depending on the package booked, several mailboxes or addresses can be set up.
Examples are info@yourcompany.com, appointments@yourcompany.com and billing@yourcompany.com. We will clarify which options are available during setup.
5. Websites and Online Presence
Can Operos create a website for my business?
Yes. We can support you in creating and setting up a website. The exact scope of services depends on your individual offer.
Depending on the agreement, this may include design, technical setup, domain connection, hosting and further functions.
Can I edit my website myself later?
This depends on the software used and the agreed setup.
If a suitable content management system is used, you can usually edit content such as texts, images and opening hours yourself. On request we will discuss the necessary access and provide a short introduction.
Can my website be used on mobile devices?
When creating websites, we take into account display on smartphones, tablets and desktop computers.
The exact scope and implementation depend on the respective project.
Can I offer appointment booking on my website?
Yes, provided a suitable appointment booking solution is used.
This allows your customers, for example, to view available appointments and make booking requests or reservations. Available functions depend on the application used and its configuration.
Can Operos maintain and update my website later?
Yes. Maintenance and technical support can be offered according to the agreed scope of services.
Which updates, security measures, content changes and support services are included is specified in the respective offer.
6. Cloud and Web-based Applications
Can I store files and images with Operos?
If you book a corresponding cloud or storage service, you can store and manage files within the intended scope.
Available storage space, file sizes, sharing functions and other options depend on the respective service.
Can I use applications for my employees?
Yes. Depending on the application available, you can use functions for time tracking, appointment management or business organization, for example.
Which functions and user roles are available depends on the respective product and the setup.
Can I set up time tracking for my team?
If a suitable time tracking solution is offered and set up, you can use it to manage working hours or other agreed time data.
Please note that your business remains responsible for proper use and compliance with the relevant labor law and data protection requirements.
Can I set up appointment booking for my salon or business?
Yes, provided the selected booking solution supports the desired functions.
Depending on the application, services, employees, available time slots and bookings can be managed, for example. We will discuss with you which functions are suitable for your business.
Is there a dedicated iPhone app for every application?
Not every application has its own app in the App Store.
However, many web-based applications can be used via the browser on the iPhone. Whether an application is additionally available as an installable web app or native app depends on the respective product.
7. Prices and Payment
How much do the services cost?
The prices depend on the chosen service, the scope of functions and possible individual adjustments.
Before concluding the contract, you receive information about the agreed prices and, where applicable, one-time setup or additional costs.
How can I pay?
The available payment methods are stated in the respective offer or on the invoice.
Where offered, payment can be made by invoice or SEPA direct debit. Other payment methods, such as credit card or PayPal, are available only if expressly offered.
Is VAT charged?
Operos applies the small business regulation pursuant to Section 19 of the German VAT Act (UStG) where its statutory requirements are met. In this case, no VAT is charged or shown.
The relevant details can be found on your invoice.
Are there additional costs for setup?
This depends on the service booked.
Some services may require one-time setup, migration or individual configuration. Such costs will be communicated to you before commissioning.
What happens if I do not pay an invoice on time?
Please settle invoices within the stated payment period.
In the event of payment default, the statutory provisions and the agreed contractual conditions apply. After a prior reminder, restrictions of individual services may occur under the statutory requirements.
8. Security and Data Protection
How does Operos protect my data?
We use appropriate technical and organizational measures to support the security of our systems and the personal data processed therein.
Which measures apply to a specific service depends on the infrastructure used and the nature of the processing.
Who can access my data?
Access is restricted within the framework of the systems and permissions used.
Where external service providers are used to provide or maintain a service, they may receive access to certain data to the required extent. Applicable data protection rules and required contractual arrangements are taken into account.
Can I have my data deleted?
You may request the deletion of personal data to the extent the statutory requirements are met.
Certain data may need to be stored longer due to statutory retention obligations or other lawful grounds. For ongoing hosting or cloud services, deletion is also governed by the respective contract and the agreed data export options.
What happens to my data if I cancel?
After the end of the contract, the booked services are ended in accordance with the contract conditions.
Please back up or export important files, emails and other data in good time before the service ends. Further storage and deletion depend on the respective service, the contractual agreements and statutory obligations.
Where can I find more information about data protection?
Our privacy policy provides more detailed information about the processing of personal data, service providers used, cookies, storage periods and your rights under the GDPR.
If you have further questions, you can contact us directly.
9. Support and Contact
How can I reach support?
You can reach us via the contact options stated on our website.
Please describe your request as precisely as possible and name the service concerned. This helps us assign your request better.
How quickly will my request be answered?
We endeavor to process requests promptly.
A guaranteed response time exists only if expressly agreed in the respective contract or support package.
Can I get help with setup?
Yes. Depending on the service, we can support you with setup, configuration and use.
The scope of support and possible costs are agreed in advance.
I have a question that is not answered here. What can I do?
Please contact us by email at info@operos.de. Briefly describe which service interests you and what requirements you have.
We are happy to help you find the right solution.
Operos
Noor Aldeen Wisam Kareem
Otto-Siffling-Straße 16
68305 Mannheim, Germany
Email: info@operos.de
Phone: +49 160 8309306
Website: operos.de