Cancellation policy for consumers
Consumers generally have a statutory right of withdrawal when concluding a contract at a distance or away from business premises, unless a statutory exception applies.
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which the contract was concluded.
To exercise your right of withdrawal, you must inform us of your decision to cancel this contract by an unequivocal statement. You may, for example, use an e-mail or a letter. You may use the model withdrawal form below, although this is not mandatory.
Recipient of the withdrawal
Noor Aldeen Wisam Kareem
trading as Operos
Otto-Siffling-Straße 16
68305 Mannheim
Germany
E-Mail: info@operos.de
Phone: 0160 8309306
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You may send your withdrawal by e-mail to info@operos.de or by post to the address stated above.
Effects of withdrawal
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).
The refund will be made without undue delay and at the latest within 14 days from the day on which we received your notice of withdrawal. We will generally use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; you will not incur any fees as a result of this refund.
We may withhold the refund until we have received the goods back or until you have supplied evidence of having returned the goods, whichever is the earlier.
Early commencement of services
If you requested that services begin during the withdrawal period, and you later cancel the contract, you may have to pay a reasonable amount for the services already provided up to the time of the withdrawal, provided the legal requirements are met.
For services, the right of withdrawal expires early only if the legal requirements are met. This may in particular require your express consent to the commencement of the service before the end of the withdrawal period and your acknowledgement that you lose your right of withdrawal once the contract has been fully performed.
Special legal conditions may apply to digital content that is not supplied on a physical data carrier.
Model withdrawal form
The model withdrawal form is available for download as PDF: